Complaints

Rules of Procedure’s point:

COMPLAINTS, WARRANTY, GUARANTEE

The Customer may file a complaint regarding the functioning of the Store (including the functioning of the Account) within 30 days from the date on which defects or interruptions in the functioning of the Store occurred. A complaint should be made in electronic form by sending a message through the form in the “”Report a problem”” tab. In the complaint, the Customer should provide: his/her name and surname or company name, correspondence address, type and date of occurrence of the reasons for the complaint.
The complaint will be reviewed by the Store within no more than 14 days from the date of its receipt. The Customer will be immediately informed of the results of the complaint review.In the case of a legal person and an organizational unit without legal personality, any action of this entity can be performed only by a person who is authorized to act on behalf of the entity to use the Store and to exercise all the rights and obligations of the entity as a customer.
The Seller shall be liable to the Client being the Consumer if the Goods sold have a physical or legal defect (warranty).
The Seller shall, within 14 (fourteen) calendar days, respond to the Customer’s complaint under the warranty and notify the Customer about the further procedure.
In order for the Seller to consider the complaint, referred to in passage 4 of this Section, the Client should deliver the Goods or Goods complained of, together with the proof of purchase of these Goods / Goods (copy of the receipt, confirmation of bank transfer, etc. ). to the Seller and a description of the complaint. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances relating to the subject of the complaint, in particular the type and date of occurrence of the defect; (2) request for the manner of bringing the Goods into conformity with the Sales Agreement or a declaration on price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant – this will facilitate and expedite handling of the complaint by the Seller. The requirements set forth in the preceding sentence are in the form of a recommendation only and shall not affect the effectiveness of claims submitted without the recommended description of the claim.
In the case of considering the complaint in favor of the Client – the Seller shall immediately replace the defective Goods with Goods free from defects, or, if possible, remove the defect (does not apply to used Goods, in relation to which it is only possible to reduce the price or withdraw from the agreement). This does not affect the possibility of the Customer to make a declaration of price reduction or withdrawal from the contract in accordance with applicable regulations. In the absence of the possibility of replacement of the Goods, removal of defects in the Goods or reduction in price, the Seller shall promptly return the amount due in accordance with applicable law.
If, in order for the Seller to respond to the Client’s complaint or exercise the Client’s rights under warranty, it is necessary to deliver the Goods to the Seller, the Client shall be requested by the Seller to deliver the Goods at the Seller’s expense.
The Client shall bear the costs of repeated delivery of Goods after the complaint has been considered in the case of unjustified use of the warranty (negative consideration of the complaint resulting from the warranty by the Seller).
The warranty referred to in sec. 4-8 of this Section against the Client purchasing the Goods for the purpose directly connected with his/her professional or business activity (Client who is not a Consumer) is excluded.
The Producer of the Goods shall grant 12 month warranty for new delivered Goods, counting from the date of delivery of the Goods, covering physical defects of the Goods resulting from production or material defects. In the event of revealing a defect of the Goods, the Client is obliged to report the complaint to the Seller through the “Complaints” tab and deliver the Goods together with the warranty card to the address given by the Seller. The Warrantor under the guarantee will replace the Goods with new ones or will make repairs. Within 14 days of receiving the Product from the Customer, the Seller shall notify of the date of repair or replacement or refusal of benefits under the guarantee. Rights arising from the guarantee do not limit and do not exclude the right of the Consumer to complain about the Goods under warranty.
The rights under warranty and guarantee do not apply if the defect was caused by improper installation of the Goods or their use contrary to the intended use or the manufacturer’s instructions.